The present General Sales Conditions regulate the contractual relations between DESGUACES SAN CRISTÓBAL, S.L.U. and its clients, and both parties accept them without reservation. These General Conditions of Sale will prevail over all the conditions contained in any other document, except for previous, deliberate and written derogation on the part of the company. The purchase of the materials is subject to the knowledge and acceptance of these conditions. Please note that all prices shown on this website do not include VAT at 21%.
In DESGUACES SAN CRISTÓBAL, S.L.U., we want to offer you always the best service and for that reason we are at your disposal in our facilities located in Carretera N-VI, km-266, in San Cristóbal de Entreviñas or in Avenida Federico Silva, nº 66 in Benavente, or through the telephones 980632414 or 980634751, from 9:00 to 14:00 and from 16:00 to 19:00 hours.
You can also visit our website www.desguacescasquero.com or contact us at info@desguacescasquero.com.
Our policy of refunding the amount of the products or exchanging them for others is specified in the following points and depends on certain conditions, proceeding the refund of the amount paid in the following cases:
If the return of a product for the amount paid or the exchange of the product for another one is done in our facilities, it is free of charge.
If the defective product has been sent by transport company, and you want to change it for another one or to be refunded the amount paid because there is no equal product in stock, the return expenses will be paid by DESGUACES SAN CRISTÓBAL, S.L.U.
The products sold by DESGUACES SAN CRISTÓBAL, S.L.U. must be installed on the vehicles or systems recommended by the manufacturer, or by a competent person and under his responsibility. DESGUACES SAN CRISTÓBAL, S.L.U. can never be held responsible for the consequences of a bad installation or the use of an inadequate product on the vehicle.
When a deposit is given for the reservation of a product, and the customer decides not to carry out the purchase of the product due to circumstances attributable to the customer, the deposit will be forfeited.
In the event that the product has been paid for and the customer no longer wants it for reasons attributable to the same customer, DESGUACES SAN CRISTÓBAL, S.L.U., could exchange the money given for a voucher (this is not valid for the delivery of signals), always within 7 days after the purchase of the product.
These vouchers do not expire so they can be exchanged and transferred at any time.
For all the Products purchased in DESGUACES SAN CRISTÓBAL, S.L.U., the Customer will benefit from the legal guarantee corresponding to each specific product.
In any case, DESGUACES SAN CRISTÓBAL, S.L.U. guarantees the customer that all its products will be of the nature, quantity and quality described in the corresponding Accepted Quotation and will comply with all the provisions of the legislation and regulations in force both in the EC and in the current Spanish legislation, will be free of substantial defects in the material and workmanship and will not be subject to any charge or respond to an illegitimate title.
In order to benefit from the warranty, it is imperative that you keep the Product’s purchase invoice.
Warranties do not cover:
The burden of proof of the defect is in any case on the customer.
Any warranty claim will require the customer to prove that the equipment has been assembled by qualified personnel.
In the case of engines, the object of warranty is the engine that constitutes the sale, and not accessory elements such as turbos, injectors, or pumps, which have not been the subject of a separate invoice, and which the scrapyard has considered leaving in the object of the sale. In case of automatic gearboxes, the change of the filter will be mandatory in order not to lose the right to warranty.
The disappearance of the means of marking the materials voids any warranty.
We offer you three ways to place your order:
We also offer you 2 methods of payment:
The delivery times of the orders are approximate since they depend on the time spent in the preparation of the orders. Even so, the Products that do not come to pick up directly to our facilities will take in arriving at destination a maximum term of 48 hours. If you wish to contract a faster delivery service, please let us know so that we can contract it directly with the transport company.
In the event that the product to be delivered has to be transported by one of our vehicles, the delivery date will depend on the availability of the trips to be made by our drivers. In any case, you can determine the delivery date in our offices by calling 980 63 24 14 or sending an email to info@desguacescasquero.com.
The products ordered will not leave our premises until they have been paid for.
In case of abnormal delay in the delivery of orders, the customer will be notified by email or telephone. In the event that, due to force majeure, either party is unable to perform its obligations under these General Conditions of Sale, the affected Party shall inform the other Party of the circumstances and the expected delay or other adverse effects on its performance as soon as possible.
The Customer shall acquire ownership of the Products at the time of their delivery, but, however, the risk on the Products shall pass from the moment of their shipment. It being understood, therefore, that the Products, with their original packaging, travel at the Customer’s risk and expense.
The Customer undertakes to accept the Products on the date of actual delivery thereof, being in any case obliged to pay the corresponding price, if it has not yet been paid.
The unjustified refusal to accept the Products shall not exempt the customer from the payment of the same, as well as the shipping or transport costs. Therefore, no Order may be returned unless it is in poor condition or does not correspond to what you ordered.
The transportation costs of returned shipments, wherever they may be, shall be borne by the company when it is proven by the Customer that the Products are defective or do not correspond to those ordered.
When, having returned a certain product, the company can demonstrate that there was no just cause for its return, it may claim the price of the returned product as well as all the expenses derived from such return.
In the event that the Products require to be returned, such return must be made within the following 15 days after delivery. Any Product whose return has been requested by the customer but has not been made within this period will be void and will not be accepted by DESGUACES SAN CRISTÓBAL, S.L.U.
DESGUACES SAN CRISTÓBAL, S.L.U. could not be held responsible for the non-delivery of the order in case of force majeure, strike of the transport services, or loss of the product due to flood, fire or theft in our facilities.
The Client is the only responsible for the use and/or installation of the products, as well as for their correct storage and/or treatment until said installation, therefore exempting DESGUACES SAN CRISTÓBAL, S.L.U., from any claim for defective products or error in the same in the event that they have not been installed correctly or have taken a long time to check them.
In no case and under no circumstances will the Client publish or use any trademark, commercial name or logo of DESGUACES SAN CRISTÓBAL, S.L.U. without prior written authorization from the latter.
Taking into account that, in order to carry out the purchase and sale of any of our products, it is necessary for the Client to provide DESGUACES SAN CRISTÓBAL, S.L.U. with certain personal data, DESGUACES SAN CRISTÓBAL, S.L.U is obliged to the Client and guarantees the fulfillment of all the obligations imposed by the Organic Law 15/1999, of December 13th, of Personal Data Protection, as well as the adoption of the technical and organizational measures that guarantee the security of the same, in accordance with the regulation of security measures, approved by Royal Decree 1720/2007, of December 21st..
Any notification or communication to be made between the parties in accordance with these General Conditions of Sale shall be made or confirmed by e-mail, without prejudice to the Parties’ right to opt for sending by bureaufax or registered letter.
DESGUACES SAN CRISTÓBAL, S.L.U. shall in no event be liable for any cost, charge or damage incurred as a result of any breach by the Customer of its obligations under these General Conditions of Sale, violation by the Customer of any law or regulation on consumer protection, health and public order, any direct or indirect damages, or any loss of income, profits or business expected by the Customer, even if the company has been warned by the customer of the possibility of such damages occur if these Conditions of Sale have not been respected by the customer.
In any case, any liability of DESGUACES SAN CRISTÓBAL, S.L.U. will be limited to the Spare Part or vehicle in relation to which such liability has been generated.
The Client is the only responsible for the use and/or installation of the Products as well as for its correct storage and/or treatment until such installation, being obliged, therefore, not to claim to DESGUACES SAN CRISTÓBAL, S.L.U., or to any of its workers the damages, expenses or refunds, if this premise is not fulfilled.
M-F 8:00 to 14:00 – 16:00 to 18:00
Office until 19:00
